Terms and Conditions

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

Cooling-off period: the period within which the consumer may exercise the right of withdrawal;
Consumer: the natural person who is not acting in the exercise of a profession or business and who enters into a distance contract with the entrepreneur;
Day: calendar day;
Ongoing transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;
Durable medium: any means that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unaltered reproduction of the stored information;
Right of withdrawal: the consumer’s option to withdraw from the distance contract within the cooling-off period;
Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;
Distance contract: a contract concluded within the framework of a system organized by the entrepreneur for the distance sale of products and/or services, whereby exclusive use is made of one or more means of distance communication up to and including the conclusion of the contract;
Means of distance communication: any means that can be used to conclude a contract without the consumer and entrepreneur being simultaneously present in the same place;
General Terms and Conditions: these General Terms and Conditions of the entrepreneur.

Article 2 – Applicability

These General Terms and Conditions apply to every offer made by the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these General Terms and Conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the contract is concluded that the General Terms and Conditions are available for inspection at the entrepreneur’s premises and will be sent free of charge to the consumer upon request as soon as possible.

If the distance contract is concluded electronically, the text of these General Terms and Conditions may, in deviation from the previous paragraph and before the contract is concluded, be made available electronically in such a way that the consumer can easily store them on a durable medium. If this is not reasonably possible, it will be indicated where the General Terms and Conditions can be consulted electronically and that they will be sent free of charge electronically or otherwise upon request.

If specific product or service conditions apply in addition to these General Terms and Conditions, the second and third paragraphs apply accordingly, and in the event of conflicting conditions, the consumer may always rely on the provision most favorable to them.

If one or more provisions of these General Terms and Conditions are wholly or partially void or annulled at any time, the remaining provisions shall remain in full force and effect, and the invalid provision will be replaced by mutual agreement with a provision that most closely reflects the original intent.

Situations not covered by these General Terms and Conditions shall be assessed in accordance with the spirit of these General Terms and Conditions.

Any ambiguities regarding the interpretation or content of one or more provisions shall be interpreted in accordance with the spirit of these General Terms and Conditions.

Article 3 – The Offer

If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated in the offer.

All offers are non-binding. The entrepreneur reserves the right to modify or adjust the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow the consumer to make a proper assessment. If images are used, they represent a truthful depiction of the products and/or services. Obvious errors or mistakes do not bind the entrepreneur.

All images, specifications, and data in the offer are indicative and cannot give rise to compensation or dissolution of the agreement.

Product images are a truthful representation of the products offered. The entrepreneur cannot guarantee that displayed colors exactly match the actual product colors.

Each offer contains sufficient information to make clear to the consumer what rights and obligations are attached to acceptance of the offer, including in particular:

  • the price, excluding customs clearance costs and import VAT. These additional costs are at the customer’s expense and risk. The postal or courier service will collect import VAT and/or clearance fees from the recipient;

  • shipping costs, if any;

  • how the contract will be concluded and which actions are required;

  • whether the right of withdrawal applies;

  • methods of payment, delivery, and performance;

  • the period for acceptance of the offer or the period during which the price is guaranteed;

  • the rate for distance communication if it differs from the standard base rate;

  • whether the contract will be archived and how it can be accessed;

  • how the consumer can review and correct data before concluding the contract;

  • available languages other than Dutch;

  • applicable codes of conduct and how to consult them electronically;

  • the minimum duration of the distance contract in the case of an ongoing transaction.

Optional: available sizes, colors, materials.

Article 4 – The Agreement

The agreement is concluded at the moment the consumer accepts the offer and complies with the conditions set therein, subject to the provisions of paragraph 4.

If the consumer accepts the offer electronically, the entrepreneur will promptly confirm receipt electronically. Until this confirmation is received, the consumer may dissolve the agreement.

If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure electronic data transfer and ensure a safe web environment.

The entrepreneur may, within legal limits, verify whether the consumer can meet their payment obligations and may refuse or impose special conditions if justified.

The entrepreneur will provide the consumer with the following information in writing or on a durable medium:

  • the business address for complaints;

  • instructions on exercising the right of withdrawal or notice of exclusion thereof;

  • warranty and after-sales service information;

  • information referred to in Article 4(3), unless already provided;

  • termination requirements for contracts longer than one year or indefinite.

For ongoing transactions, this applies only to the first delivery.

All agreements are concluded subject to sufficient product availability.

Article 5 – Right of Withdrawal

The consumer may withdraw from the contract within 30 days without stating reasons. The cooling-off period starts the day after receipt of the product.

During the cooling-off period, the consumer shall handle the product and packaging with care and may only use it to the extent necessary to assess it.

To exercise the right of withdrawal, the consumer must notify the entrepreneur in writing or by email within 30 days and return the product within 30 days thereafter. Proof of timely return must be provided.

Failure to comply results in finalization of the purchase.

Article 6 – Costs in Case of Withdrawal

Return shipping costs are borne by the consumer.

Refunds will be issued within 30 days after withdrawal, provided the product has been received or proof of return is supplied.

Article 7 – Exclusion of the Right of Withdrawal

The right of withdrawal may be excluded for:

  • custom-made products;

  • personalized products;

  • products that cannot be returned by nature;

  • perishable goods;

  • products subject to market price fluctuations;

  • newspapers and magazines;

  • unsealed audio/video recordings or software;

  • unsealed hygiene products.

For services:

  • accommodation, transport, catering, or leisure services on specific dates;

  • services begun with consumer consent before the cooling-off period ends;

  • betting and lotteries.

Article 8 – The Price

Prices will not be increased during the stated validity period, except for VAT changes.

Variable pricing may apply for products subject to financial market fluctuations.

Delivery is deemed to occur outside the EU; therefore, no VAT is charged by the entrepreneur. Import VAT and clearance fees are collected by the carrier.

All prices are subject to typographical errors.

Article 9 – Identity of the Entrepreneur

Company name: SG commerce
Business address: Flevomeer 9, 1423 ES, Uithoorn, Netherlands.
Email: info@vexaro-wear.com
Chamber of Commerce number: KVK: 97935360
VAT ID: NL005296703B08

Article 10 – Conformity and Warranty

Products and services must comply with the agreement and applicable legal standards.

Manufacturer warranties do not affect statutory rights.

Defects must be reported within 30 days of delivery.

Warranty does not apply in cases of misuse, unauthorized repairs, or abnormal conditions.

Article 11 – Delivery and Performance

Orders will be executed with due care and delivered within 30 days unless otherwise agreed.

In case of delays or inability to fulfill an order, the consumer may cancel at no cost.

Risk transfers upon delivery to the consumer.

Article 12 – Ongoing Transactions: Duration, Termination, and Renewal

Consumers may terminate ongoing contracts at any time with a maximum one-month notice.

Fixed-term contracts may not be automatically renewed, except for limited newspaper or magazine subscriptions.

Contracts longer than one year may be terminated after one year with one month’s notice.

Article 13 – Payment

Payments must be made within 7 business days unless agreed otherwise.

Consumers must promptly report incorrect payment details.

Reasonable collection costs may be charged in case of non-payment.

Article 14 – Complaints Procedure

Complaints must be submitted within 7 days of discovery.

Complaints will be answered within 30 days.

If justified, products will be repaired or replaced at the entrepreneur’s discretion.

Article 15 – Disputes

Dutch law applies to all agreements, even if the consumer resides abroad.

Article 16 – CESOP

Due to measures introduced and strengthened from 2024 under the amendment to the Dutch Turnover Tax Act 1968 implementing the Payment Services Directive, payment service providers may register transaction data in the European Central Electronic System of Payment Information (CESOP).