Frequently Asked Questions

What is the delivery time for my order?

When you place an order with Vexaro, the delivery time may be slightly different from what you’re used to. Because our products are shipped directly from our suppliers, we are able to significantly reduce storage and transportation costs. This allows us to offer our products at highly competitive prices.

The average delivery time is 5 to 10 business days (Monday–Friday, excluding public holidays).

What should I do if I haven’t received my order yet?

Due to the high demand for our products, your order may occasionally arrive later than expected. We appreciate your patience and understanding.

If the estimated delivery period has passed and you still haven’t received your order, please contact us at info@vexaro-wear.com. We’ll be happy to investigate the status of your package for you.

I want to exchange or return my order. How does that work?

To initiate a return, simply contact our customer support team at info@vexaro-wear.com. Please include:

  • Your full name

  • Your order number (e.g. #0000, as stated in your order confirmation email)

  • The reason for the return

We will then provide you with the return address and confirm your return request. Once confirmed, you may send the product back using a courier of your choice.

What are the return shipping costs?

Unfortunately, return shipping costs are at the customer’s expense. The exact cost depends on the shipping carrier you choose. Please consult the carrier’s website for detailed pricing information.

What are the conditions for returning my product(s)?

We offer a 30-day return period, starting from the day you receive your order. Returns are accepted only if the following conditions are met:

  • The return period has not expired

  • The product is in its original packaging with all labels attached

  • The product has not been used

Which payment methods do you accept?

We accept payments via Shopify Payments, Paypal, and Apple/Google Pay. If you’re unsure whether your preferred payment method is supported, simply follow the steps on the checkout page to view all available options.

All transactions are processed through secure and reliable payment systems and are 100% safe.

What if I didn’t receive an order confirmation email?

If you did not receive a confirmation email, please contact us at info@vexaro-wear.com and include your full name and email address. We’ll assist you as quickly as possible.

Can I cancel my order?

Would you like to cancel your order for any reason? Please email us as soon as possible at info@vexaro-wear.com and include:

  • Your full name

  • Your order number (e.g. #0000)

  • The reason for cancellation

We’ll do our best to assist you promptly.